Page No- 599-605
Nupur Agarwal and Jyoti Sinha
Sushant University, Haryana
Neeraj Panwar
Christ University, Delhi-NCR
BFSI encompasses three interconnected sectors: Banking, Financial Services, and
Insurance which forms a crucial part of India’s multibillion-dollar economy. Despite
their collective importance, each sector within BFSI has unique characteristics. This
necessitates separate investigations into employee performance, workplace cynicism,
and turnover intentions across the three sectors. This research focuses to address the
impact of the BFSI industry on workplace cynicism, performance of employees and
their turnover intentions. The participants of the research were employees belonging to
the BFSI industry, totaling 105 individuals, who filled standardized questionnaires that
had a good level of reliability and validity. The statistical outcome from one way ANOVA,
indicates that working in companies under BFSI sector has no significant impact on
EP (F = 2.10; NS) but hold a significant consequence on TI (F = 7.42; p < .001) and OC
(F = 4.15; p < .02). It can be concluded that the BFSI industry partially impacts the
cynical behavior of employees and their decisions to leave the organizations. The results
indicated that banking sector employees show partial cynical behavior towards their
organization but has higher intentions to leave an organization. On the other hand,
financial services employees show higher cynical behavior comparatively but prefer to
stay in the company. Insurance sector employees prefer to stay in their organizations
and showcase lesser amounts of cynical behavior at work. There is not much effect on
the performance level of the employees from all the three sectors of the industry