Page No 77-85
Akhilendra K. Singh, Ashok P. Singh, Sandeep Kumar and Vinod Kumar Gupta
Banaras Hindu University, Varanasi
The researchers in the area of organizational psychology have indicated that behavior at
workplace may improve individual as well all organizational effectiveness and effi ciency.
The present study was conducted to study how perceived organizational support,
organizational citizenship behavior and role overload are related with each other and
to examine the moderating role of perceived organizational support in the relationship
between role overload and organizational citizenship behavior. It was hypothesized
that perceived organizational support will moderate the relationship between role
overload and organizational citizenship behavior. The Perceived Organizational Support
Scale, Organizational Citizenship Behavior Scale and Role Overload Scale were
administered on 200 fi rst level managerial personnel of different public and private
sector organizations to measure perceived organizational support, role overload, and
organizational citizenship behavior. The results indicate that perceived organizational
support and organizational citizenship behavior are positively correlated; and perceived
organizational support signifi cantly moderates the relationship between role overload
and organizational citizenship behavior. The implications of the present study for future
researches and its signifi cance in improving the individual as well as organizational
effectiveness are also discussed