Page No 187-196.
Jahanvash Karim and Robert Weisz
Université de Paul Cézane, France
The purpose of the study was to explore (1) whether employees differing in emotional
intelligence level would differ in their emotional labour styles and (2) whether these
styles would mediate the impact of emotional labour on psychological distress. To
test the relationships, data was collected from employees of three public sector
organizations situated in Quetta, Pakistan. After establishing the psychometric
properties of the scales hypotheses were tested through Partial Least Squares
(PLS) path modelling algorithm. The results of this study indicated that (a) emotional
intelligence was positively and significantly related to deep acting; (b) surface acting
was positively and significantly related to psychological distress, and; (c) neither
surface acting nor deep acting mediated the relationship between emotional
intelligence and psychological distress.