Page No.87-97
Ajay K Jain
Management Development Institute, Gurgaon
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The present study examines the predictive ability of Organizational Citizenship
Behavior (OCB) and Emotional Intelligence (EI) with regard to organizationally
relevant criterion variables including Job Satisfaction, Personal Effectiveness,
Reputational Effectiveness, General Health, Career Orientation, Perceived Job
Mobility, Turnover Intention, Organizational Commitment, Vertical Trust, Work
Recognition, Organizational Productivity, and Organizational Effectiveness.
Sample consisted of middle level executives (N=250) of two wheelermanufacturing motorbike organizations. Results of the study, based on multiple
regression analyses suggested that compared to EI, OCB was found to be
relatively a more powerful predictor of organizationally relevant criterion variables
in Indian work context. The implications of results are discussed toward a
possibility and importance of increasing the OCB and EI among employees
from a strategic human resource development view to provide a competitive
edge in changing work scenario.