Page No 75-80
Manoj Kumar, and Siddharth Soni
Amity University, Noida
Recent studies on the banking sector reveal that employees are experiencing significant
pressure due to various environmental factors such as heavy workloads, role ambiguity,
role conflict, lack of feedback, insufficient supervisor support, rapid technological
changes, innovative roles, career development challenges, organizational structure and
climate, and recent episodic events. These factors have been identified as contributing
to increased stress, which in turn affects employees’ commitment levels. The purpose
of the study was to explore the relationship between role ambiguity, optimism, and
organizational commitment among bank employees. Data were gathered from
employees in both private and public sector banks, with a total of 285 participants (127
from public sector banks and 158 from private sector banks), including both clerical
and managerial staff. The study employed role ambiguity, organizational commitment,
and optimism scales to collect data. Correlation analysis was conducted to examine
the relationships between these variables. The findings supported the hypothesized
relationships among the variables under investigation.
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