Prabhjot Kaur
Panjab University, Chandigarh
With an emerging competition and advance job requirements, the need to understand
the role stress is becoming apparent. Literature indicates that role stress negatively
relates to employee attitudes, actions, and satisfaction and emotional commitment.
However, it would be very interesting to understand the essential apparatus of role
stress-affective commitment relationship. For this, the present research also studies the
mediating role of employee satisfaction. The present research included349 employees
working in the service sector of Punjab and Chandigarh with the help of convenience
sampling. The results were analyzed with the help of hierarchical multiple regression
and bootstrapping in SPSS to study the intervening effect.The present study shows
an empirical confirmation for the negative relationship between role stress, affective
commitment and satisfaction as well. Findings have also suggested the mediating
effect ofemployee satisfaction in the relationship between role stress and affective
commitment.
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