Page No 178-182.
Kanchan Rathore and Prerna Puri
University of Rajasthan, Jaipur
Tele-counselling in the counselling field is not new; developments from decades ago
made it feasible. But before pandemic times the use of tele mental health services was
limited. When compared to face-to-face counselling, there are still concerns regarding
how satisfied clients are with the tele-counselling services. The objective of the study
is to compare the tele-counselling and face-to-face counselling for client satisfaction
among clients with relationship issues. In the study, 120 people with relationship
issues were involved; ‘60 (30 male and 30 female) of them received tele-counselling,
and the remaining 60 (30 male and 30 female) received in-person therapy. The client
satisfaction inventory- short form (CSI-SF) by Hudson was used on the clients at the
end of the counselling session. A two-group comparative study design was used. We
used the independent t-test for our statistical analysis.