Mental Health and Stress among Call Center Employees

Page No.215-220

Sushma Suri and Saba Rizvi
Jamia Millia Islamia, New Delhi

The present study aimed to find out the stress and mental health among call
center employees. For this purpose a total of 100 employees were selected
from two different call centers i.e. Domestic (N=50) and International (N=50).
The sample included both male and female employees in equal number. Two
scales namely Life Stress Scale and Mental Health Inventory were administered
to all the subjects. Obtained scores were analyzed with help ANOVA and ttest. Results revealed that significant difference in stress and mental health
observed with respect to both genders from domestic call center. Male employees
from both the call centers differed significantly on stress scores

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